Refund Policy

We appreciate that you purchased our products at 7 Kitchen Road.  We strive to ensure that every product you purchase meets the highest quality standards. However, if you are not completely satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds

• Product Quality Issues: If you receive a product that is damaged, defective, or not as described, please contact us within 7 days of receiving your. We will require a photo of the damaged or incorrect product to process your request.

• Incorrect Orders: If you receive the wrong product or an item missing from your order, please notify us within 7 days of receipt. We will verify the issue and arrange for a replacement or refund.

• Change of Mind: Due to the perishable nature of our products, we do not accept returns or offer refunds for a change of mind. Please review your order carefully before purchase.

2. How to Request a Refund

• Contact Us: Email our customer service team at 7kitchenroad@gmail.com with your order number, a description of the issue, and any supporting photos if applicable.

• Provide Information: Include your contact details and the reason for your refund request.

• Processing Time: We will review your request and respond within 3-5 business days. If your request is approved, we will either process a refund to your original payment method or arrange for a replacement product, depending on your preference.

3. Refunds

• Processing Time: Refunds will be processed within 7-10 business days from the date we approve your request. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

4. Contact Us

For any questions or concerns regarding our refund policy, please reach out to our customer service team at 7kitchenroad@gmail.com.

Thank you for choosing 7 Kitchen Road! We appreciate your business and look forward to sending more delicious and wholesome food your way.